Terms & Conditions

Terms & Conditions
The offer and provision of services by YONCARE s.r.o. (hereinafter referred to as „YC“) are regulated in these General Terms and Conditions. Please read these General Terms and Conditions carefully before browsing our website and using any of the services we offer. By accessing and using or viewing this website, you indicate that you are familiar with, understand, and agree to be bound by these Terms and Conditions. By doing so, you electronically enter into an agreement with YC that you accept them.

Introductory Provisions

The content of this website and any materials made available on this website are for informational purposes only and are in no way intended to constitute medical advice. YC shall not be liable for any damages arising out of the use or inability to use this website and makes no express or implied warranties as to its completeness, correctness, or fitness for any purpose. Some of the content or materials on this website may reflect applicable legislation, regulations, court decisions, or other changes that are not reflected here. YC is not responsible for the content and confidentiality of information under hyperlinks. YC also reserves the right to terminate any user’s access or web connection for repeated violations of our terms or other rules.


YC acts as a coordination service for patients and helps patients arrange transportation and financial reimbursement for participation in clinical trials. We specialize in providing services in the Czech Republic and abroad. YC is not engaged in providing medical advice in any form. We are not medical professionals and do not provide opinions, procedures, tests, diagnoses, or treatments. The content of this website, i.e. texts, images, photos, videos, brochures, and any other information obtained from our partners, is intended for informational purposes only. Their content is in no way a substitute for professional medical advice. We strongly recommend our clients consult their medical service provider (doctor) in their country in advance about all medical issues before they decide to travel abroad for treatment. You agree to assume all responsibility related to the selection of a medical service provider (physician) for the requested procedure. We are not responsible for any treatment or other service provided by a medical service provider (doctor) or in relation to any malpractice or other claim that may arise directly or indirectly in connection with any advice, treatment, or other service.

Confidentiality of information – GDPR

YC is aware of and fully respects the importance of protecting confidential information obtained from website users. We do not sell, trade, rent or provide any personal information you provide to us via email or website. This applies to your email address and any other personal information.

The protection of the personal data of our users is essential to us and is summarized in a separate document on our website under the name Privacy Notice.

All terms of contractual relations are regulated in the document Patient Convenience Program.

Disclaimer of Liability
YC provides this site for information only. We strive to provide the most accurate and up-to-date information, however, the site may contain technical inaccuracies or typographical errors and may be changed or updated without prior notice. YC assumes no responsibility and makes no warranties, expressed or implied, in connection with the performance of the health care provider’s operation, safety, conditions, or services.
We shall not be liable for any acts, defects, omissions, representations, warranties, breaches, or negligence on the part of such seller or for any physical injury, death, property damage, or any other damage or expense arising from such services. Client agrees that under no circumstances will YC be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages arising out of any materials from this site or any services obtained on or through this site. The Client also agrees that neither YC nor its director, officers, members, employees, representatives, agents, predecessors, successors, or assigns shall have any liability for the materials, website, products, or services, including any omissions or statements by doctors, hospitals, medical care providers, tour operators, accommodation providers, and other service providers. For any problems with this site, materials from this site, or services obtained on or through this site, you agree that your sole remedy is to discontinue using it.

Applicable law
It is considered that these General Terms and Conditions are concluded, will be interpreted in all respects, and are governed by the laws of the Czech Republic, without regard to the principle of choice of law. All disputes arising on the basis of these General Terms and Conditions or in connection with them fall under the jurisdiction of competent courts in the Czech Republic.

YC operates its website from its headquarters in the Czech Republic. The website can be accessed from any country in the world. Since the laws of each country from which the Website can be accessed may differ, by accessing the Website, you are deemed to have entered into an agreement with YC that all matters related to the use of the Website shall they will be governed by the legal regulations of the Czech Republic, regardless of the choice of law principle. YC makes no representation that materials on this website are appropriate or available in other countries, and access to this website from countries where its content is illegal is prohibited. Persons accessing this website from other countries do so on their own initiative and are responsible for compliance with local laws.

In the event of your failure to comply with these General Terms and Conditions, we have the right to suspend or terminate your account and remove any information you post on our site. We may also take any legal action we deem appropriate. If your breach of these Terms causes damage to a third party, you agree to indemnify YC from liability for such damage.

General Provisions
If any of these terms are invalid or unenforceable, they will not apply and the remaining terms will remain in effect. Headings are only for easier orientation. You agree that no agency, employment, partnership, or joint venture relationship exists between you and YC as a result of your use of this Website. You must use this website responsibly and cooperatively. If we do not take any action in connection with a violation of the terms of use of this website by you or by others, this does not constitute a waiver of our right to take such action, in the event of subsequent or similar violations. No employee or representative of the Company is authorized to change, waive, or modify any of the provisions of these terms and conditions.

Links to other websites
For the convenience of users, this website links to other websites operated by third parties that are beyond our control. Accordingly, we expressly disclaim all responsibility for the content of such other sites and for the availability, accuracy, reliability, completeness, timeliness, quality, performance, or suitability of any information, products, and services provided or offered on or through such other sites.